Refund and Returns Policy

  • Ink and Consumables: Returns are accepted for unopened items within 30 days of purchase.
  • Software Installation: Customers are responsible for ensuring the proper installation of software.
  • Equipment Sales: All equipment sales are final and cannot be refunded or returned. However, any issues with equipment will be addressed under the terms of the warranty provided.
  • Shipping Charges: Original shipping fees are non-refundable and return shipping costs must be covered by the customer unless the return is due to an error in the shipment.
  • Restocking Fee: A 15% restocking fee applies to all returned products. This fee will be waived if the return is necessitated by an error on our part or covered under warranty terms.
  • Inspection and Approval: Upon receipt and inspection of your returned item, we will notify you regarding the approval or rejection of your refund request.
  • Refund Processing: Approved refunds will be processed promptly, with the amount credited to your original payment method within 10 business days.