This Privacy Policy (“Policy”) describes how Print Lab LLC, doing business as DTF Gears (“Company,” “we,” “us,” or “our”), collects, uses, discloses, stores, and protects personal information when you access or use our website located at www.dtfgears.com, purchase our products or services, or otherwise interact with us (collectively, the “Services”).
By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy. If you do not agree with this Policy, you must immediately discontinue use of our Services.
- DEFINITIONS
For purposes of this Privacy Policy, the following terms have the meanings set forth below:
1.1 “Personal Data” or “Personal Information” means any information relating to an identified or identifiable natural person. An identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, identification number, location data, online identifier, or one or more factors specific to the physical, physiological, genetic, mental, economic, cultural, or social identity of that natural person.
1.2 “Usage Data” means data collected automatically either generated by the use of the Services or from the Services infrastructure itself (for example, the duration of a page visit, browser type, device information, or referring URL).
1.3 “Cookies” means small files stored on your device (computer, tablet, or mobile device) that contain details of your browsing history and preferences.
1.4 “Data Controller” means the natural or legal person, public authority, agency, or other body which, alone or jointly with others, determines the purposes and means of the processing of Personal Data. For purposes of this Policy, Print Lab LLC is the Data Controller of your Personal Data.
1.5 “Data Processor” or “Service Provider” means any natural or legal person, public authority, agency, or other body which processes Personal Data on behalf of the Data Controller.
1.6 “Data Subject” means any living individual who is the subject of Personal Data and who uses our Services.
1.7 “Processing” means any operation or set of operations performed on Personal Data, whether or not by automated means, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure, or destruction.
1.8 “Third Party” means any natural or legal person, public authority, agency, or body other than the Data Subject, Data Controller, Data Processor, and persons authorized to process Personal Data under the direct authority of the Data Controller or Data Processor.
- INFORMATION WE COLLECT
We collect several types of information from and about users of our Services, including:
2.1 Personal Data You Provide to Us
We may collect the following Personal Data that you voluntarily provide to us:
(a) Contact Information:
- Full name (first and last)
- Email address
- Telephone number
- Mailing address (billing and shipping)
- Company name (if applicable)
(b) Account Information:
- Username and password
- Account preferences and settings
- Communication preferences
(c) Order Information:
- Purchase history
- Product preferences
- Payment information (processed by third-party payment processors as described in Section 5)
- Shipping and billing addresses
(d) Communications:
- Information you provide when you contact us for customer support, inquiries, or feedback
- Survey responses
- Newsletter subscription information
- Marketing communication preferences
(e) User-Generated Content:
- Reviews, comments, testimonials, or other content you submit
- Images or designs uploaded to our gang sheet builder tool
- Files uploaded for customization services
Consent: By providing Personal Data, you consent to our collection, use, and disclosure of such information as described in this Policy. You may withdraw consent at any time by contacting us using the information in Section 13, subject to legal or contractual restrictions.
2.2 Automatically Collected Information
We automatically collect certain information when you access or use our Services:
(a) Usage Data:
- Internet Protocol (IP) address
- Browser type and version
- Device type, model, and operating system
- Unique device identifiers
- Pages visited, time and date of visit, time spent on pages
- Referring website addresses
- Clickstream data
- Search queries within our Services
(b) Location Data: With your prior consent where required by applicable law, we may collect and process information about your geographic location through GPS, Wi-Fi, IP address, or other technologies. You may disable location services through your device settings, though this may limit certain features of our Services.
(c) Cookies and Similar Technologies: We use cookies, web beacons, pixel tags, and similar tracking technologies to collect information about your browsing activities. For detailed information, please see Section 4 below.
2.3 Information from Third Parties
We may receive Personal Data about you from third-party sources, including:
- Social media platforms (if you interact with us through social media)
- Marketing partners and analytics providers
- Payment processors
- Fraud prevention and security services
- Public databases and data aggregators
- Business partners and affiliates
- HOW WE USE YOUR INFORMATION
We process Personal Data for the following lawful purposes:
3.1 To Provide and Maintain Our Services
(a) Performance of Contract:
- Process and fulfill your orders
- Provide customer support and respond to inquiries
- Manage your account and subscriptions
- Deliver products and services you request
- Process payments and prevent fraudulent transactions
- Communicate with you regarding your orders and account
3.2 To Improve and Optimize Our Services
(b) Legitimate Interests:
- Analyze usage patterns and trends
- Conduct research and development
- Test new features and functionality
- Monitor and analyze the effectiveness of our Services
- Troubleshoot technical issues
- Maintain security and prevent fraud
3.3 Marketing and Communications
(c) Consent (where required) or Legitimate Interests:
- Send promotional emails, newsletters, and marketing communications about our products, services, and special offers
- Provide personalized content and recommendations
- Conduct surveys and request feedback
- Notify you about changes to our Services or policies
Opt-Out Rights: You may opt out of receiving marketing communications at any time by:
- Clicking the “unsubscribe” link in any marketing email
- Adjusting your communication preferences in your account settings
- Contacting us at support@dtfgears.com
Please note that even if you opt out of marketing communications, we may still send you transactional or administrative messages related to your orders or account.
3.4 Legal Compliance and Protection
(d) Legal Obligation and Legitimate Interests:
- Comply with applicable laws, regulations, and legal processes
- Enforce our Terms of Service and other agreements
- Protect the rights, property, and safety of Print Lab LLC, our users, and the public
- Detect, prevent, and address fraud, security breaches, or technical issues
- Resolve disputes and enforce our legal rights
3.5 With Your Consent
We may use your Personal Data for other purposes with your explicit consent, which you may withdraw at any time.
- COOKIES AND TRACKING TECHNOLOGIES
4.1 Types of Cookies We Use
Our Services use cookies and similar tracking technologies to distinguish you from other users and enhance your experience. We use the following types of cookies:
(a) Strictly Necessary Cookies: These cookies are essential for the operation of our Services. They enable core functionality such as security, network management, and accessibility. You cannot opt out of these cookies, and disabling them may prevent you from using certain features.
(b) Performance and Analytics Cookies: These cookies collect information about how you use our Services, such as which pages you visit most often and whether you receive error messages. This data helps us improve the performance and functionality of our Services. Examples include:
- Google Analytics
- Hotjar or similar analytics tools
(c) Functionality Cookies: These cookies allow our Services to remember choices you make (such as language preferences, region, or login credentials) and provide enhanced, personalized features.
(d) Targeting and Advertising Cookies: These cookies are used to deliver advertisements relevant to you and your interests. They may also limit the number of times you see an advertisement and measure the effectiveness of advertising campaigns. Third-party advertising networks may also place cookies on your device.
4.2 Managing Cookies
You can control and manage cookies through your browser settings. Most browsers allow you to:
- View and delete cookies
- Block third-party cookies
- Block all cookies
- Delete cookies when you close your browser
Please note that if you disable or refuse cookies, some parts of our Services may become inaccessible or not function properly.
For more information about cookies and how to manage them, visit:
4.3 Do Not Track Signals
Some web browsers incorporate a “Do Not Track” (DNT) feature that signals to websites you visit that you do not want to have your online activity tracked. Our Services currently do not respond to DNT signals due to lack of industry standards.
- PAYMENT PROCESSING
5.1 Third-Party Payment Processors
We use third-party payment processors to process payments made through our Services. When you make a purchase, your payment information (including credit/debit card numbers, billing address, and other financial information) is collected and processed directly by our payment processors.
We do not store or have access to your complete payment card information.
5.2 Payment Processor Privacy Policies
The use of your Personal Data by payment processors is governed by their respective privacy policies, not this Privacy Policy. We encourage you to review the privacy policies of any payment processor before providing your payment information.
5.3 Order Information We Retain
While we do not store complete payment card details, we may retain:
- Order confirmation numbers
- Last four digits of your payment card
- Billing and shipping addresses
- Purchase history and transaction records
- Communications related to your orders
This information is necessary to fulfill your orders, provide customer support, process returns, and maintain accurate business records.
- HOW WE SHARE YOUR INFORMATION
We may disclose your Personal Data to third parties in the following circumstances:
6.1 Service Providers and Business Partners
We may share your Personal Data with third-party service providers who perform services on our behalf, including:
- Payment processors and financial institutions
- Shipping and fulfillment providers
- Email service providers and marketing platforms
- Web hosting and cloud storage providers
- Analytics and data analysis services
- Customer support and help desk platforms
- Fraud detection and prevention services
- IT service providers and cybersecurity firms
Data Processing Agreements: Our service providers are contractually obligated to use your Personal Data only for the purposes for which it was disclosed, maintain appropriate security measures, and comply with applicable data protection laws.
6.2 Business Transfers
In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your Personal Data may be transferred to the acquiring entity. We will provide notice before your Personal Data is transferred and becomes subject to a different privacy policy.
6.3 Legal Requirements and Protection of Rights
We may disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g., court orders, subpoenas, government agencies). We may also disclose your information to:
- Comply with legal obligations
- Protect and defend our rights or property
- Prevent or investigate possible wrongdoing in connection with the Services
- Protect the personal safety of users or the public
- Protect against legal liability
- Enforce our Terms of Service or other agreements
6.4 With Your Consent
We may share your Personal Data with third parties when you provide explicit consent for such disclosure.
6.5 Aggregated or De-Identified Data
We may share aggregated, anonymized, or de-identified information that cannot reasonably be used to identify you with third parties for marketing, advertising, research, analytics, or other purposes.
- DATA RETENTION
We retain your Personal Data only for as long as necessary to fulfill the purposes for which it was collected, including:
- Account Information: Retained for the duration of your account plus a reasonable period thereafter to comply with legal obligations
- Order and Transaction Data: Retained for at least seven (7) years to comply with tax, accounting, and legal requirements
- Marketing Data: Retained until you withdraw consent or unsubscribe
- Usage and Analytics Data: Typically retained for up to two (2) years
Deletion: When Personal Data is no longer required, we will securely delete or anonymize it in accordance with our data retention policies and applicable law. You may request deletion of your Personal Data as described in Section 10.
- DATA SECURITY
8.1 Security Measures
We implement appropriate technical and organizational measures designed to protect your Personal Data against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of data in transit using SSL/TLS protocols
- Secure socket layer (SSL) technology for payment transactions
- Regular security assessments and vulnerability testing
- Access controls and authentication mechanisms
- Employee training on data protection and privacy
- Physical security measures for servers and data centers
8.2 Limitations
While we strive to protect your Personal Data, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information. You are responsible for maintaining the confidentiality of your account credentials and for any activity that occurs under your account.
8.3 Data Breach Notification
In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify you and applicable regulatory authorities in accordance with applicable law.
- INTERNATIONAL DATA TRANSFERS
Our Services are operated in the United States. If you are located outside the United States, please be aware that any information you provide to us may be transferred to, stored, and processed in the United States or other countries where we or our service providers maintain facilities.
By using our Services, you consent to the transfer of your Personal Data to countries outside your country of residence, which may have different data protection laws than your jurisdiction.
Safeguards: When we transfer Personal Data internationally, we implement appropriate safeguards such as:
- Standard Contractual Clauses approved by the European Commission
- Adequacy decisions by regulatory authorities
- Other lawful transfer mechanisms under applicable law
- YOUR PRIVACY RIGHTS
Depending on your jurisdiction, you may have the following rights regarding your Personal Data:
10.1 Right to Access
You have the right to request confirmation of whether we process your Personal Data and to obtain a copy of such data.
10.2 Right to Rectification
You have the right to request correction of inaccurate Personal Data and completion of incomplete Personal Data.
10.3 Right to Erasure (“Right to Be Forgotten”)
You have the right to request deletion of your Personal Data under certain circumstances, such as when:
- The data is no longer necessary for the purposes for which it was collected
- You withdraw consent (where processing is based on consent)
- You object to processing and there are no overriding legitimate grounds
- The data has been unlawfully processed
10.4 Right to Restriction of Processing
You have the right to request restriction of processing your Personal Data under certain circumstances.
10.5 Right to Data Portability
You have the right to receive your Personal Data in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
10.6 Right to Object
You have the right to object to processing of your Personal Data for direct marketing purposes or when processing is based on legitimate interests.
10.7 Right to Withdraw Consent
Where processing is based on your consent, you have the right to withdraw consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.
10.8 Right to Lodge a Complaint
You have the right to lodge a complaint with a supervisory authority if you believe our processing of your Personal Data violates applicable law.
Exercising Your Rights: To exercise any of these rights, please contact us using the information in Section 13. We may require verification of your identity before processing your request. We will respond to your request within the timeframe required by applicable law.
- CHILDREN’S PRIVACY
11.1 Age Restriction
Our Services are not directed to, and we do not knowingly collect Personal Data from, individuals under the age of eighteen (18) years (“Minors” or “Children”). If you are under 18 years of age, you may not use our Services or provide any Personal Data to us.
11.2 Parental Notice
If we become aware that we have collected Personal Data from a Minor without verification of parental consent, we will take steps to delete that information as quickly as possible. If you believe we have collected information from a Minor, please contact us immediately at support@dtfgears.com.
11.3 Parental Rights
Parents or legal guardians who believe their child has provided Personal Data to us may contact us to request access to, correction of, or deletion of such information.
- CHANGES TO THIS PRIVACY POLICY
12.1 Right to Modify
We reserve the right to update, modify, or replace this Privacy Policy at any time, in our sole discretion. Changes may be necessary due to:
- Changes in applicable laws or regulations
- Changes to our business practices or Services
- Technological advancements
- Other operational, legal, or regulatory reasons
12.2 Notice of Changes
When we make material changes to this Privacy Policy, we will:
- Update the “Last Updated” date at the top of this Policy
- Post the revised Policy on this page
- Notify you via email (if you have provided an email address) or through a prominent notice on our Services
For non-material changes, we encourage you to review this Privacy Policy periodically.
12.3 Effective Date
Any changes to this Privacy Policy will become effective immediately upon posting unless otherwise specified. Your continued use of our Services after the effective date constitutes your acceptance of the revised Privacy Policy.
- CONTACT INFORMATION
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Print Lab LLC (d/b/a DTF Gears)
Phone: 877-576-8415
Email: support@dtfgears.com
Business Hours:
Monday – Friday: 9:00 AM – 5:00 PM Pacific Time
We will respond to your inquiry within thirty (30) days of receipt, or as otherwise required by applicable law.
- CALIFORNIA PRIVACY RIGHTS
14.1 California Consumer Privacy Act (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
(a) Right to Know: You have the right to request that we disclose:
- Categories of Personal Information we collected about you
- Categories of sources from which we collected Personal Information
- Business or commercial purpose for collecting Personal Information
- Categories of third parties with whom we share Personal Information
- Specific pieces of Personal Information we collected about you
(b) Right to Delete: You have the right to request deletion of Personal Information we collected from you, subject to certain exceptions.
(c) Right to Opt-Out of Sale: We do not sell your Personal Information as defined by the CCPA.
(d) Right to Non-Discrimination: You have the right not to receive discriminatory treatment for exercising your CCPA rights.
Exercising CCPA Rights: To exercise these rights, contact us at support@dtfgears.com or call 877-576-8415. We will verify your identity before processing your request.
14.2 California “Shine the Light” Law
California residents may request information about our disclosure of Personal Information to third parties for direct marketing purposes. To make such a request, contact us at support@dtfgears.com.
- EUROPEAN UNION (EU) / EUROPEAN ECONOMIC AREA (EEA) PRIVACY RIGHTS
15.1 Legal Basis for Processing
If you are located in the EU or EEA, our legal basis for processing your Personal Data includes:
- Consent: You have given clear consent for us to process your Personal Data for specific purposes
- Contract: Processing is necessary for a contract with you
- Legal Obligation: Processing is necessary to comply with the law
- Legitimate Interests: Processing is necessary for our legitimate interests (or those of a third party), provided your interests and fundamental rights do not override those interests
15.2 GDPR Rights
Under the General Data Protection Regulation (GDPR), you have the rights described in Section 10, including:
- Right of access
- Right to rectification
- Right to erasure
- Right to restriction of processing
- Right to data portability
- Right to object
- Right to withdraw consent
- Right to lodge a complaint with a supervisory authority
EU Representative: [If you have significant EU operations, appoint an EU representative and provide contact details here]
- NEVADA PRIVACY RIGHTS
Nevada residents have the right to opt out of the sale of certain covered information collected by operators of websites or online services. We do not sell covered information as defined under Nevada law. If you have questions, contact us at support@dtfgears.com.
- GOVERNING LAW
This Privacy Policy shall be governed by and construed in accordance with the laws of the State of [Your State], United States of America, without regard to its conflict of law provisions.
- SEVERABILITY
If any provision of this Privacy Policy is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid and enforceable. If such modification is not possible, the invalid provision shall be severed, and the remaining provisions shall remain in full force and effect.
- ENTIRE AGREEMENT
This Privacy Policy, together with our Terms of Service and any other legal notices or policies published on our Services, constitutes the entire agreement between you and Print Lab LLC regarding the privacy of your Personal Data and supersedes all prior or contemporaneous communications and proposals.
- ACCEPTANCE OF THIS POLICY
By using our Services, you signify your acceptance of this Privacy Policy. If you do not agree to this Privacy Policy, please do not use our Services. Your continued use of the Services following the posting of changes to this Privacy Policy will be deemed your acceptance of those changes.