Returns, Refunds & Cancellation Policy

1. Digital Products & Software

All software and digital products, including but not limited to RIP software, digital software licenses, activation codes, upgrades, digital downloads, and electronically delivered products, are final sale, non-refundable, and non-returnable.

Once a software license, activation code, or digital product has been issued, delivered, downloaded, or activated, the order cannot be cancelled or refunded.

Customers are responsible for confirming compatibility with their computer, operating system, printer, and intended workflow before completing their purchase. If you are unsure whether a software product is compatible with your equipment, please contact DTF Gears before placing your order.

2. OEM Printheads

All OEM printheads are final sale, non-refundable, and non-returnable.

Printheads are sensitive components whose condition may be affected by installation, handling, storage, ink, cleaning procedures, and printer configuration. Therefore, printheads cannot be returned once sold.

Any applicable manufacturer warranty must be handled in accordance with the manufacturer's warranty terms and procedures.

3. Printers & Equipment

All printers, heat presses, ovens, laminators, and other equipment sold by DTF Gears through its online store may be returned within thirty (30) days of the delivery date, subject to the exceptions and conditions outlined below. Any shipment received with visible damage, missing items, or missing components must be reported to DTF Gears within seven (7) calendar days of the delivery date. Customers should retain all original packaging, cartons, shipping labels, and related materials until the issue has been fully resolved.

We are only able to provide a refund for unopened/unused* products in factory new condition sold directly through our website. Due to the nature of our business, we do not otherwise offer refunds or returns on used products. Unauthorized returns will not be accepted. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be given a full refund. Any item returned to sender — including due to an undeliverable address, customer refusal, or failure to be present for a required signature — may be subject to a 15% restocking fee.

*Items must be returned in factory new condition, which includes all original packaging, accessories, manuals, and any protective materials (foam wrapping/tape, cords unwrapped) exactly as received. This means the product should not show signs of use or installation, and all components must be intact and undamaged. Returns that are missing packaging or show signs of wear will be denied a return/refund.

Due to the specialized nature of these products, equipment cannot be returned because a customer:

• Changes their mind
• Orders the wrong model
• Determines that the equipment is not suitable for their application
• Is unable to operate the equipment
• Decides that the product does not meet their needs after purchase

Customers are strongly encouraged to research product specifications and confirm that the equipment meets their requirements before purchasing. Our sales and support team is available to assist customers with product selection and compatibility questions before an order is placed.

If a machine is found to be defective, any repair or replacement will be handled in accordance with the applicable manufacturer's warranty and will be subject to the manufacturer's determination.

4. Manufacturer Warranty for Printers

Printer Returns & Warranty Policy - Due to the nature of these products, Epson, Procolored, xTool, eufyMake, and Audley printers and equipment are not eligible for return or refund.

If a machine is found to be defective, it may be eligible for repair or replacement solely in accordance with the manufacturer's warranty terms and at the manufacturer's discretion. All warranty claims must be submitted directly to the respective manufacturer and are subject to the manufacturer's warranty policies and procedures.

DTF Gears is not responsible for processing, approving, or determining warranty claims and does not control the manufacturer's warranty policies, terms, or decisions.

5. Ink & Consumables

Returns of unused ink and consumable products may be accepted only when all of the following conditions are met:

• The product is unopened and unused
• The product remains in its original factory packaging
• The product is in new and resalable condition
• The return request is submitted within 30 days of delivery

Opened, used, partially used, installed, damaged, expired, or otherwise altered ink and consumable products are non-refundable and non-returnable. Customers are responsible for confirming ink and consumable compatibility with their printer before purchasing.

6. Special Orders & Wholesale Orders

Custom orders, special orders, manufacturer-direct orders, and wholesale orders are non-cancellable, non-refundable, and non-returnable, unless otherwise approved in writing by DTF Gears.

Special-order products include products specifically ordered from a manufacturer or supplier for an individual customer. Once a special order has been submitted to the manufacturer or supplier, it cannot be cancelled. Special orders must be paid in full before they can be submitted to the manufacturer or supplier.

If DTF Gears agrees to a cancellation as an exception, the customer may be responsible for applicable manufacturer cancellation fees, payment processing fees, shipping charges, and other costs incurred by DTF Gears. Order cancellations, when approved as an exception, may be subject to a 15% or higher cancellation fee.

If delivery is refused for a special-order product, the customer remains responsible for the full purchase amount and applicable shipping or return costs. No refund will be issued for a refused special-order shipment.

Customers are responsible for researching product specifications, features, compatibility, and suitability before purchasing special-order products.

7. Order Cancellation

Customers should contact DTF Gears as soon as possible if they wish to cancel an order. Cancellation requests are not guaranteed once an order has been processed, assigned for fulfillment, shipped, or ordered from a manufacturer or supplier.

For eligible orders that have not yet been processed or shipped, DTF Gears may approve a cancellation at its discretion. Once an order has shipped, it cannot be cancelled and may only be handled according to the applicable return policy, if the product is eligible for return.

8. Refused or Undeliverable Shipments

If an order is returned to DTF Gears because the customer:

• Refused delivery
• Provided an incorrect or undeliverable address
• Failed to accept delivery
• Failed to be available for a required signature
• Otherwise caused the shipment to be returned

the customer remains responsible for applicable original shipping, return shipping, carrier fees, and other costs. Any eligible refund will be processed only after the returned shipment has been received and inspected. A restocking or other applicable fee of up to 15% may apply depending on the product and circumstances.

9. Shipping Charges

Original shipping and handling charges are non-refundable. For products that are eligible for return, the customer is responsible for all return shipping costs unless the return is required because DTF Gears shipped the wrong product or made an error in fulfilling the order.

10. Restocking Fee

For products that are approved for return, DTF Gears may charge a 15% restocking fee. The restocking fee may be waived when the return is required due to an error made by DTF Gears or when otherwise approved in writing.

Printers, equipment, software, printheads, special orders, wholesale orders, and other products identified as final sale are not eligible for return simply by paying a restocking fee.

11. Damaged Shipments & Missing Items

Customers must inspect their shipment promptly upon delivery. Any visible shipping damage or missing items must be reported to DTF Gears within seven (7) calendar days of delivery.

Customers should retain all original shipping cartons, manufacturer packaging, internal packaging materials, shipping labels, accessories and components, and other packaging materials.

Customers may be required to provide photographs of the exterior of the shipping carton showing any damage, internal packaging materials, the damaged product, the shipping label, and the product serial number, where applicable.

DTF Gears may require photographs and other documentation before determining the appropriate resolution or initiating a carrier claim. Do not discard the original packaging until the damage claim has been resolved.

12. Defective Products

If a product appears to be defective or malfunctions, customers must contact DTF Gears before attempting to return the product. Depending on the product, DTF Gears may provide initial troubleshooting assistance or direct the customer to the applicable manufacturer for warranty service.

Customers are expected to reasonably cooperate with troubleshooting and manufacturer support procedures. A customer's unwillingness to complete reasonable troubleshooting or follow applicable manufacturer support procedures does not, by itself, constitute grounds for a refund or replacement.

Where a manufacturer determines that a product requires repair or replacement, the resolution will be handled in accordance with the applicable manufacturer's warranty.

13. Returns Must Be Authorized

Do not ship any product back to DTF Gears without receiving prior written authorization. Unauthorized returns may be refused or returned to the customer at the customer's expense.

For return requests, customers must provide:

• Order number
• Customer name
• Product name
• Reason for the return
• Photographs or other documentation, when applicable

If a return is approved, DTF Gears will provide the appropriate return instructions.

14. Condition of Approved Returns

Any product approved for return must be returned in factory-new, unused, and resalable condition, unless otherwise authorized in writing by DTF Gears. The product must include all original packaging, accessories, manuals, cables, protective materials, documentation, and components.

The product must not show signs of use, installation, wear, damage, or alteration. Returns with missing packaging, accessories, components, manuals, or other original materials may be denied or may be subject to a deduction from the approved refund amount.

15. Inspection & Refund Approval

All approved returns are subject to inspection after they are received by DTF Gears. Receipt of a returned product does not automatically constitute approval of a refund.

After inspection, DTF Gears will notify the customer whether the return has been approved and, if applicable, the amount eligible for refund.

16. Refund Processing

Approved refunds will generally be issued to the original method of payment within ten (10) business days after the return has been approved.

The time required for the funds to appear in the customer's account may vary depending on the customer's bank, credit card company, payment processor, or other financial institution. DTF Gears is not responsible for delays caused by financial institutions or payment processors.

17. Delivery Delays

DTF Gears makes every reasonable effort to ship and deliver orders within the estimated timeframe provided at the time of purchase. However, delivery schedules may be affected by circumstances outside our control, including carrier delays, weather conditions, natural disasters, customs processing, holidays, carrier disruptions, manufacturer delays, and other unforeseen circumstances.

Estimated delivery dates are not guaranteed delivery dates. A delayed shipment does not automatically qualify for cancellation, return, or refund.

18. International Orders

Orders shipped outside the United States may be subject to customs duties, taxes, brokerage fees, import fees, or other charges imposed by the destination country. Unless specifically stated otherwise, the customer is responsible for all applicable duties, taxes, customs charges, brokerage fees, and import fees.

DTF Gears is not responsible for customs delays, additional costs, or shipment issues resulting from customs processing.

19. Customer Responsibility

Customers are responsible for reviewing product specifications, compatibility requirements, dimensions, electrical requirements, software requirements, and intended use before purchasing.

Our sales and support team is available to help customers make an informed purchasing decision before placing an order. By completing a purchase, the customer acknowledges that they have reviewed the applicable product information and agree to the terms of this Returns, Refunds & Cancellation Policy.