Refund and Returns Policy

Ink and consumables

Returns of ink and consumable products will be accepted only if the items remain unopened and in their original packaging. Such returns must be initiated within thirty (30) days from the date of purchase.

Any ink or consumable product that has been opened, used, or is not in its original condition is strictly non-returnable and non-refundable.

Software installation

Customers are solely responsible for the proper installation and configuration of any software purchased. The company does not provide installation services and shall not be held liable for any issues, damages or losses arising from improper installation, misuse, or failure to follow provided instructions.

By completing a purchase, the customer acknowledges and accepts full responsibility for ensuring correct installation of the software.

Non-returnable purchases

All sales of software and printheads are final. These items are non-refundable and non-returnable under any circumstances. By completing a purchase, the customer acknowledges and agrees to this policy.

Equipment sales

All equipment sales are final. Equipment purchases are non-refundable and non-returnable under any circumstances.

Any issues, defects or malfunctions related to equipment will be addressed exclusively in accordance with the terms and conditions of the applicable warranty provided at the time of sale. By completing an equipment purchase, the customer acknowledges and agrees to this policy.

Shipping charges

Original shipping charges are non-refundable. In the event of a return, the customer is responsible for all return shipping costs, except where the return is necessitated by an error in the shipment. In such cases, the company will assume responsibility for the return shipping expenses.

Restocking fee

A restocking fee of fifteen percent (15%) shall apply to all returned products.

This fee will be waived only in cases where the return is necessitated by an error attributable to the company, or where the return is covered under the applicable warranty terms. By initiating a return, the customer acknowledges and agrees to the application of this restocking fee unless expressly exempted under the conditions stated above.

Inspection and approval

Upon receipt and inspection of any returned item, the company will provide written notification to the customer regarding the approval or rejection of the refund request. Approval is contingent upon compliance with the company's return policy and the condition of the item as received.

Refund processing

Approved refunds will be processed in a timely manner. The refund amount will be credited to the customer's original method of payment within ten (10) business days from the date of approval.

Processing times may vary depending on the policies of the customer's financial institution, and the company shall not be held liable for any delays attributable to such institutions.

International orders

All shipments originate from the United States, and we do not collect or remit taxes on international orders.

Customers outside the U.S. are responsible for any duties, taxes or fees imposed by their local customs authorities. We are not liable for delays or costs resulting from customs processing.

Delivery policy

We make every effort to fulfill and deliver orders within a reasonable timeframe. However, circumstances beyond our control — including but not limited to carrier delays, customs processing, weather conditions, or other unforeseen events — may impact delivery schedules.

Delivery times are not guaranteed and should not be considered promised. Accordingly, we do not accept returns or issue refunds solely on the basis of a delayed delivery.

Customers are encouraged to plan their orders with these considerations in mind, and to contact our customer service team with any questions or concerns regarding delivery timelines.